I said it to the rep at CLE and they said it should be fine. We hit our first toll after about 4 days and when we approached the barrier opened and we realised the PlatePass transponder was open. The car was smaller than expected although technically in the same class. Rented a mid size SUV in CLE from dollar in July/August 2023. I WILL NEVER DO BUSINESS or RECOMMEND ANYONE DO BUSINESS with Dollar Car Rental. NO CUSTOMER SHOULD BE TREATED in this fashion and be so alarmingly OVERCHARGED. IT IS UNBELIEVABLE after all my calls to CS, meeting with the SAC Manager, and providing all my documentation that this continues to occur. Dollar Car Rental once again showed I had rented the car with no return or credit on the credit card dispute. I filed a complaint with the Attorney General and issued a credit card dispute. You can only call CS in Jamaica who have repeatedly been incompetent and OVERCHARGED me even if I had kept the rental. BEWARE as a customer you are not able to speak with any local office. Once I received $557.00 invoice I called CS only to learn there was no record of my return or calls. CS took detailed notes stating the Manager would approve return to issue credit. Call CS four times in Jamaica to discuss the issues with the rental. Returned home within 72 hours only to receive an invoice for the FULL AMOUNT of $557.00 the rental I had returned. Returned rental met directly with Manager who apologized and stated she would issue me a FULL REFUND and no additional charges would be incurred for the 22 hours of my rental. Contacted CS next morning only to find that I had to return to SAC as there was no other location which was more than an hour away. I rented a car from SAC only to receive a smoked filled and not fully fueled rental. The telephone number for this location is +1 3.BEWARE! Customer is OVERCHARGED & DISREGARDED
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